Repair Kit

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  • Each pair of Zotuz Custom Sneakers is custom made to order, meticulously by hand.
  • Sneakers are 100% Authentic, purchased from an Authorised Retailer.
  • Your Custom Sneakers will be Brand New in their Original shoe box, presented nicely with Zotuz branding
  • Please allow for up to 4 weeks production time, plus shipping. Every effort is made to get your sneakers out to you as soon as possible. We appreciate your patience.
  • You will receive either a Youth, Mens or Womens pair of sneakers, depending on stock availability at the time. We may match your size sneakers to the equivalent size (Y/M/W) where necessary. This helps us to ship your order to you sooner and avoid delays.
  • No refunds / No exchanges / No returns. As every pair of Custom Sneakers that we sell are custom made-to-order, all sales are final.
How To Maintain Your Sneakers
  • Your custom sneakers can be wiped down lightly using a damp cloth, soaked in warm water only. Make sure to ring the cloth thoroughly before wiping.
  • Please avoid rigorous activities and sports while wearing your custom sneakers.
  • As with all sneakers, general wear and tear is expected depending on your usage.
  • Avoid storing your sneakers in a damp place. We recommend keeping them in their original box when possible.
  • Custom item; not intended for everyday, sports or heavy use.
Crystal Care
  • Each crystal is applied meticulously by hand, using special industrial grade adhesive. The adhesive we use is water resistant, but you should try not to get your sneakers wet. 
  • Do not put your sneakers into the washing machine and/ or dryer. Your sneakers should never be fully immersed in water.
  • Do not use any chemical or alcohol-based solutions to clean your sneakers.
Decal Care 
  • Each decal is applied meticulously by hand and then sealed with a waterproofing agent. Despite this point, you are advised to avoid wetting the decal or shoes in general as this is a custom item.
  • Do not put your sneakers into the washing machine and/ or dryer. Your sneakers should never be fully immersed in water.
  • Do not use any chemical or alcohol-based solutions to clean your sneakers.