Frequently Asked Questions
Yes. All our sneakers and hats are 100% authentic, purchased from an Authorised Retailer.
Allow for up to 4 weeks production time, plus shipping.
Australia Post Parcel Post - Free for all AU & NZ orders.
Australia Post Express Post - $15 AUD
Australia Post International Shipping - Calculated at checkout.
Tracking available on all orders.
As items are custom made to order, all sales are final
No refunds, exchanges or returns
Please use the size comparison chart to ensure that you purchase the correct size
Yes, we offer Laybuy, AfterPay, Klarna and Zip.
All crystals are applied using an industrial grade adhesive, which is unavailable at retail stores. This adhesive is extremely strong, so it is rare for crystals to come off.
In the unlikely event that any do come loose, we always include some replacement crystals and glue for minor repairs when we ship your order.
Yes!
Just send us an email to info@zotuz.com.au with a description and/or photo of what you are looking for and one of our friendly staff will provide you with a quote via email.