Frequently Asked Questions

Yes, all our sneakers and accessories are 100% authentic.

All of our sneakers are custom made to order, meticulously by hand. Please allow up to 30 days for them to be prepared and shipped. Once your sneakers are ready they will be shipped out using Australia Post and we will send you a tracking number for you to track your order.

All orders include free standard shipping using Australia Post. Express Shipping is also available, for an additional fee. All shipping options include tracking.

Yes, pick up is available from our Sydney Workshop via APPOINTMENT ONLY.

Unfortunately we are unable to process any cancellations, exchanges or refunds as each order is custom made to your acquired taste. Please ensure your size is correct before placing your order.

Yes, Laybuy, AfterPay and ZipPay options are available at Checkout.

All crystals are applied using an industrial grade adhesive, which is unavailable at retail stores. This adhesive is extremely strong, so it is rare for crystals to come off. In the unlikely event that any do come loose, we can ship out some replacement crystals to you for minor repairs.

If the crystals fall off within 30 days from receiving your order, just send them to us and we will repair them for free!